Cancellation and Refund Policy
Cancellation and Refund Policy
At FinACE, we strive to provide a seamless and satisfactory experience for all our users. However, we understand that circumstances may arise where you need to cancel a transaction or request a refund. Please review our cancellation and refund policy below to understand your options and obligations.
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Cancellation Policy
Subscription Services
If you have subscribed to any of our premium services or subscription plans, you can cancel your subscription at any time by accessing your account settings or contacting our customer support team. Upon cancellation, your subscription will remain active until the end of the current billing cycle, and you will not be charged for subsequent periods.
One-Time Purchases
For one-time purchases such as digital products or event tickets, you may be eligible to cancel your order within a specified timeframe after the purchase. Please refer to the product or event's terms and conditions for details on cancellation eligibility and any associated fees.
Refund Policy
Subscription Services
Refunds for subscription services will be issued in accordance with the terms of the subscription plan you have selected. In general, we do not offer prorated refunds for partially used billing periods. Refunds may be available for annual subscription plans if cancelled within a specified timeframe from the date of purchase.
One-Time Purchases
Refund eligibility for one-time purchases varies depending on the nature of the product or service. If you are dissatisfied with your purchase or encounter any issues, please contact our customer support team to discuss your options. Refunds may be provided at our discretion, subject to review of the circumstances surrounding the request.
How to Request a Cancellation or Refund
To request a cancellation or refund, please contact our customer support team via email at info@finacegroup.com or by phone at +918499999996. Please provide detailed information about your purchase or subscription, including your account username and transaction ID, to expedite the process.
Policy Updates
FinACE reserves the right to modify or update this cancellation and refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.